By definition communication is the successful conveying of ideas and feelings.
How do you know if you are a successful communicator?
Being an entrepreneur means you are most probably a strong, decisive leader. Some assume that makes you a good communicator, however, it actually has nothing to do with being a good communicator. It can even be a weakness in some situations.
Conflict can often be a cause or an effect of poor communication. And once conflict starts the level of communication usually deteriorates. As communication deteriorates, trust decreases, and it becomes a negative cycle.
Here are some things to consider as you work to improve your communication.
–Do you approach people with the attitude that you already have the answer? You need to step back and realize you may be wrong. You may not have all the information. A good leader will sincerely ask for input from their employees and truly listen. You cannot be everywhere all the time; you need to get valuable feedback from your people.
–Are you distracted when talking to someone? Looking at your phone, or around the room? To truly communicate well you need to be focused on the person in front of you. Stop what you are doing and look at them.
–Do you approach your people with the attitude that you are going to inform them of the situation? Do you use the phrases, “you need to”….”do this”…”listen to me”? If you do not listen and value what others have to say, they will soon shut down and not communicate with you. You will then lose important information you need for the success of your company.
–Do you always have the solution? Sometimes people just need to be heard. Listen. Are they really looking for you to fix it?
–Do you assume you know what they are going to say and either tune them out or interrupt them? You may be wrong. Ask clarifying questions to be sure you do understand. For example, I think I am hearing you say…
–If you are overly emotional or you over react, you may make people uncomfortable and unsure. A response not equal to the situation can cause stress on many levels.
–Maybe it will fix itself. If you avoid talking to someone because it may be difficult or uncomfortable, you may make the situation worse. Not communicating can increase the misunderstanding that may have occurred. If you are nervous, practice what you want to say, perhaps with a friend who can give good feedback.
–With all the technology now available for making contact with people (email, text, cell phone calls) be sure you choose the one that is appropriate. Do not text someone about a difficult or private subject. Speak to them face to face. Nonverbal communication is extremely significant.
–Realize that the facts alone may not be what is needed. People are also emotional beings. If you are looking to influence them, you have to touch them more deeply than just at the cognitive level. Think about what will motivate people. You don’t want robots; you want team members.
–Using your large vocabulary or being eloquent may not be what is needed. Consider your audience; usually you should keep it simple.
We can all improve the way we communicate. Be aware of the effect your communication has on people and work to make improvements.