Online Customer Service is Important

Excellent customer service is critical for any business, but challenges arise when dealing with customer complaints over the internet.  Take the following suggestions into consideration when responding to a customer complaint via email, social media or other online...

5 Tips to Build Client Loyalty This Holiday Season

1. Make a list of all the clients for whom you need to buy gifts. Look for gifts you can buy for multiple people and one store where you can buy these gifts. If you don’t like shopping, plan a single gift-shopping day and do it sooner rather than later to avoid...

Employee attitudes affect customer service.

The quality of the customer service your company provides will have an effect on the net profit of your business. Even with the best of intentions, many companies only give lip service to this very critical area. It is necessary that every employee be tuned in to how...